Refund and Returns Policy

Effective Date: 05/07/2026

At Dark Temptations, we are committed to providing quality products and excellent customer service. If you experience an issue with your purchase, we will work with you to resolve it promptly and fairly in accordance with Australian Consumer Law.

1. Change of Mind Returns

Due to the nature of many products sold by Dark Temptations and for hygiene, health, and safety reasons, we do not offer refunds or exchanges for change-of-mind purchases once an order has been shipped or delivered.

Please choose carefully before placing your order.

2. Faulty, Damaged, or Incorrect Products

If you receive a product that is:

• Faulty or defective;
• Damaged during transit; or
• Not the item you ordered,

please contact us within 7 days of delivery.

To assist us in resolving the issue, please provide:

• Your order number;
• A description of the issue;
• Clear photographs of the product and packaging; and
• Any other relevant information.

Upon assessment, Dark Temptations may offer:

• A replacement product;
• A store credit; or
• A refund to the original payment method.

3. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law (ACL).

You may be entitled to a repair, replacement, or refund where goods:

• Are faulty or unsafe;
• Differ significantly from their description or sample;
• Are not fit for their intended purpose; or
• Have a major failure.

4. Hygiene and Personal Use Products

For health, safety, and hygiene reasons, we cannot accept returns of products that have been:

• Opened;
• Used;
• Worn;
• Tested; or
• Had packaging seals broken,

unless the product is faulty or required by Australian Consumer Law.

5. Returning Products

If your return request is approved, we will provide return instructions.

Where a return is required:

• Products must be returned in their original packaging where possible.
• Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied incorrectly.
• We recommend using a trackable shipping service.

6. Delivery Issues

If your order is delayed, lost, or arrives damaged in transit, please contact us as soon as possible. We will investigate the matter with the shipping carrier and work towards an appropriate resolution.

7. Refund Processing

Approved refunds will be processed to the original payment method used for the purchase.

Please allow 3–10 business days for the refund to appear in your account, depending on your financial institution.

Shipping charges are generally non-refundable unless the return is due to our error or a faulty product.

8. Order Cancellations

Orders may be cancelled before dispatch by contacting our customer support team.

Once an order has been shipped, it cannot be cancelled and the standard returns process will apply.

9. Contact Us

For all returns, refunds, or product concerns, please contact:

Dark Temptations
Email: admin@darktemptations.com.au

We aim to respond to all enquiries within 2 business days.