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Shipment Policy

Effective Date: 05/07/2026 

1. Processing Times

Orders are typically processed within 1–2 business days after payment confirmation.

Orders received on weekends or public holidays will be processed on the next business day.

2. Shipping Locations

Dark Temptations currently ships throughout Australia.

International shipping may be available for selected products and destinations subject to local laws and restrictions.

3. Shipping Charges

Shipping rates are calculated at checkout based on:

  • Delivery location
  • Parcel size
  • Weight
  • Selected shipping method

All shipping charges are displayed before payment is completed.

4. Delivery Timeframes

Estimated delivery times:

Delivery timeframes are estimates only and may vary due to courier delays, seasonal demand, weather events, or factors beyond our control.

5. Discreet Packaging

Customer privacy is important to us.

All orders are shipped in discreet packaging designed to protect your privacy.

Where possible:

✅ Plain packaging is used
✅ Product contents are not visible
✅ No explicit references to adult products appear on the packaging

6. Order Tracking

Where tracking is available, tracking details will be provided via email after dispatch.

Customers are responsible for monitoring delivery progress using supplied tracking information.

7. Incorrect Addresses

Please ensure delivery information is accurate.

Dark Temptations is not responsible for delays or losses resulting from incorrect shipping information supplied by customers.

Additional shipping fees may apply if an order must be re-dispatched.

8. Lost or Damaged Shipments

If your order arrives damaged or does not arrive within a reasonable period:

  1. Contact us as soon as possible.
  2. Provide your order number.
  3. Include photos where applicable.

We will investigate the matter with the shipping carrier and seek an appropriate resolution.

9. Restricted Deliveries

We reserve the right to refuse shipment to:

  • Locations where products are prohibited.
  • Regions subject to legal restrictions.
  • Addresses that cannot be verified.

Contact

For shipping enquiries:

Dark Temptations
Email: orders@darktemptations.com.au